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Louis Isabella


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Comprehensive Chargeback Management Guide - Part 4

[fa icon='calendar'] Jan 18, 2018 5:00:20 PM / by Louis Isabella

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Part 4: Preventing Chargebacks with Good Business Practices

Now that you have learned all the basics on chargebacks in parts 1, 2 and 3, it is now time to get down to business. The next three parts of this blog series will discuss the important tasks of preventing and disputing chargebacks. While many people believe that preventing chargebacks is all about security codes and PCI protocol, honest and transparent business practices are the biggest part of preventing chargebacks. This post will focus on these best practices. Implementing these suggestions should not only lead to less chargebacks, but more satisfied customers as well.

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Comprehensive Chargeback Management Guide - Part 3

[fa icon='calendar'] Dec 14, 2017 11:22:45 AM / by Louis Isabella

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Part 3: Chargeback Fraud

Now that you know what chargebacks are (Part 1), and how they can negatively affect your organization (Part 2), this post will focus on chargeback fraud and provide some basic tips for preventing it.

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Comprehensive Chargeback Management Guide - Part 2

[fa icon='calendar'] Nov 10, 2017 9:20:47 AM / by Louis Isabella

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Part 2: Why Your Organization Should Be Concerned

In Part 1 (What is a Chargeback?) of this blog series, you had learned what chargebacks were and some general facts about them. If you are thinking “That was good information, but why should I be so concerned about a couple of forced refunds?”, then read carefully. Chargebacks cost a lot more than just lost revenue. Additional fees, damaged reputation, and the possibility of your merchant contract being suspended/terminated are some of the additional risks outlined below.

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Comprehensive Chargeback Management Guide - Part 1

[fa icon='calendar'] Oct 19, 2017 9:00:17 AM / by Louis Isabella

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Part 1: What is a Chargeback?

This is the first part of a multi-part blog series focusing on chargebacks. As the other parts are published, links to them will be placed below.

What is a Chargeback?

A chargeback is the result of a customer disputing a charge on their credit/debit card. They can be initiated for a variety of reasons, but all lead to the same result; money paid to your organization is removed from your bank account and returned to the customer without your consent. The chargeback process is designed to increase customer confidence, but, unfortunately for business owners, has become a tool for part-time fraudsters to get free stuff. The fraudulent use of chargebacks is often called “chargeback fraud,” “friendly fraud,” or “online shoplifting.”

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