This year we wrote some great blog articles and wanted to take some time to highlight them. We do our best to bring you payment industry content that will help your organization succeed. As we transition to 2023, we plan to bring you even more regular articles on:
CBOSS is excited to announce our newest addition to the Central Payment Portal, CPP Payment Plans! Payment Plans will be replacing our current recurring payments solution, CPP OnTime, and brings three big improvements, along with many other small tweaks that make setting up a payment plan more straightforward than ever. The new reporting also includes additional information on your customers’ scheduled and completed payments to keep you informed and proactive.
CBOSS recently welcomed two new members to our sales team. They both have years of experience in the healthcare field and bring valuable knowledge and skills to their new roles.
CBOSS has a range of clients with unique needs. In today’s blog, we will highlight one of these clients and how their Revenue Cycle consultants utilize CBOSS for their payments.
Most of the world has transitioned from traditional magnetic stripe credit cards to EMV chip cards, but the U.S. has been slow to adopt this revolutionary technology. In this article, we will explain EMV devices, Point-to-Point encryption, and provide some reasons why your organization should consider migrating to these technologies.
Although we call our product the Central Payment Portal due to its multitude of payment and administrative features, at its core it is a payment gateway. This post will discuss what a payment gateway is, and how using one can benefit your organization
Accepting Credit Cards can be an intimidating task for any business, and is bound to come with many questions. In order to help you decide if becoming a credit card merchant is a good fit, we have included some common questions and answered them below. These questions deal with three areas new merchants often have questions about: price, compliance, and e-commerce.
Part 7: Compelling Evidence for Chargeback Responses
Now that you have learned about the chargeback process in Part 6, the final step is to learn what kind of evidence you should be sending to fight a chargeback to put together a compelling case.
In every Chargeback Management Guide from the card networks, it is stated that “compelling evidence” must be supplied at various points in the process. Just like how every network’s chargeback process is slightly different, every network has slightly different criteria for what makes evidence compelling enough to give a favorable ruling to a merchant. One thing common across all networks is that compelling evidence must include some form of documentation i.e. receipt, transaction history, contract, etc. It is not enough to simply state “Jimmy was a repeat customer.” You, as the merchant, must provide Jimmy’s transaction history from your records for anyone to accept this evidence. Make sure to consult the card network’s Chargeback Management Guidelines when you receive a chargeback, so you can verify what evidence is required and how it needs presented. Below are links to the major card networks’ Chargeback Management Guidelines.
MasterCard Chargeback Guidelines
American Express Chargeback Guidelines
Part 6: Visa Claims Resolution
The first 5 posts outlined everything your organization needs to know about chargebacks and how to prevent them, but what happens when your organization gets one anyway? The chargeback dispute process, called “Claims Resolution” by Visa and “Chargeback Re-Presentment” by the other big networks can be a long and arduous process that often ends in higher fees and a judgement in favor of the customer. If you know the system, how to properly respond to chargebacks, and most importantly when to cut your losses, you can successfully mitigate their impact on your bottom line.
In an effort to increase automation and effectiveness, and decrease the time it takes to process a chargeback and the amount of fraudulent chargebacks, Visa recently overhauled their entire chargeback process. This post will outline how Visa Claims Resolution (VCR) works, and how your organization can effectively use it to reduce your chargeback costs.
Part 5: Preventing Chargebacks with Security and Verification
In part 4, it was stated that chargeback management isn’t all about security codes and PCI protocol, while this is true, they are still a pivotal piece of the chargeback management puzzle. While the tips in the last post were designed to help reduce chargebacks related to customer complaints, these tips will help reduce fraud related chargebacks. This post will discuss security and verification best practices that will help to keep your systems secure and your customers’ information safe.