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James Cain

James Cain

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IVR: Your Secret Weapon to Happier Staff & Increased Revenue

[fa icon='calendar'] Aug 24, 2022 2:00:51 PM / by James Cain

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If you are lucky, you enjoy a dedicated staff working to interact with patients for your practice. They cannot, however, be in your office 24-hours a day, 365 days a year. For collecting payments, this is an issue. We now live in a world where we need to meet patients where they are, and when they are available.

IVR technology for healthcare organizations allows patients to interact with an automated system over the phone to do things like make a payment 24 hours a day, 7 days a week, without needing to interact with a live agent. They might also, for example, check their payment plan status or hear their current balance.

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Increasing Patient Satisfaction with Effective Communication

[fa icon='calendar'] Jun 23, 2022 2:52:15 PM / by James Cain

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One of the biggest mistakes a healthcare organization can make is assuming all their patients are active and engaged with their own care. Tools that allow a healthcare organization to effectively communicate with their patients are a key part of keeping patients involved and informed about their care, and their financial responsibilities.

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Getting the Most From Your Gateway

[fa icon='calendar'] May 19, 2022 1:26:58 PM / by James Cain

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Thinking of Your Gateway as a Funnel

A simple way to envision what a payment gateway is to think of it as a funnel, a funnel for revenue collection that both mirrors our business processes and reflects how clients and consumers expect to make payments in the most secure and convenient methods possible.

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HIPAA And The CBOSS Central Payment Portal – What You Should Know

[fa icon='calendar'] Nov 16, 2021 2:04:07 PM / by James Cain

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At CBOSS, we take compliance seriously. In healthcare, this not only applies to the Payment Card Industry Data Security Standard (commonly referred to as PCI-DSS) compliance, but also those requirements surrounding HIPAA as well. We’ve previously discussed the nuances of PCI-DSS in an earlier blog series, so feel free to refer to that for a detailed look at how to prioritize PCI. In this post, we’ll examine HIPAA, its role in protecting healthcare data, and finally its inherent importance surrounding you and your payment gateway.

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