If you are lucky, you enjoy a dedicated staff working to interact with patients for your practice. They cannot, however, be in your office 24-hours a day, 365 days a year. For collecting payments, this is an issue. We now live in a world where we need to meet patients where they are, and when they are available.
IVR technology for healthcare organizations allows patients to interact with an automated system over the phone to do things like make a payment 24 hours a day, 7 days a week, without needing to interact with a live agent. They might also, for example, check their payment plan status or hear their current balance.